How do I hard reset a controller?

When an controller needs to be hard reset for a variety of reasons (System LED is off, LEDs are solid, various other conditions) there is a simple fix to hard reset the controller to see if it can come back online and work efficiently.

Resetting an Mx-1 or Mx-1-ME

  • Power down the controller

  • Remove the circular battery on the controller for one minute

  • Re-insert the battery into the controller

  • Power the controller back on

  • View operation

Resetting an Mx-4/8

  • With the system powered on, press and hold the blue button in the bottom left of the controller for:

    • 1 second: cancel alarms and clears the event buffer

    • 3 seconds: resets the tamper switch

    • 30 seconds: cold restart (reset to factory defaults)

  • View operation