Access Denied: Overridden

An “Access Denied: Overridden” occurs when there is a higher priority taking precedence over your card or pin.

There are two conditions that would cause this event to occur: Force Off or Lock Down. Both conditions can be created manually or through the use of a Function Group.

Open

To discover if this is caused by Force Off or Lock Down:

• Use the Diagnostic Window

  • Can be accessed through the ID icon in the top left of Velocity, under Diagnostics/Reporting, then under DIGI*TRAC Diagnostic Window.

    • Once in the Diagnostic Window, select:

      • Controller

      • Diagnostics (In this case, #17 Detailed Relay Status Only)

Open

The screenshot shows ‘OFF’ meaning Forced Off, and ‘DWN’ meaning Locked Down

• To release the door, use the Control Functions associated with it to reverse the specific state.