Access Denied: Overridden

Owned by Hadden Grant

Aug 22, 2023

1 min read

An “Access Denied: Overridden” occurs when there is a higher priority taking precedence over your card or pin.

There are two conditions that would cause this event to occur: Force Off or Lock Down. Both conditions can be created manually or through the use of a Function Group.

To discover if this is caused by Force Off or Lock Down:

Use the Diagnostic Window
- Can be accessed through the ID icon in the top left of Velocity, under Diagnostics/Reporting, then under DIGI*TRAC Diagnostic Window.
  - Once in the Diagnostic Window, select:
    - Controller
    - Diagnostics (In this case, #17 Detailed Relay Status Only)

The screenshot shows ‘OFF’ meaning Forced Off, and ‘DWN’ meaning Locked Down

To release the door, use the Control Functions associated with it to reverse the specific state.