Access Denied: Access Zone
- Hadden Grant
An “Access Denied: Access Zone” event occurs when a user attempts access at a door and their credential is not allowed access.
The two conditions that cause this event are:
Access is being attempted outside of the assigned Time Zone
Event Viewer states: “Access denied: Access zone”
Access is being attempted at a door that is not in the assigned Door Group
Event Viewer states: “Access denied: Access zone not allowed at this door”
To fix “Access denied: Access zone”
Open Enrollment Manager and see which Function is associated with the credential
If the correct Function exists: Right click on the Credential, select Properties, the Function tab, add the correct Function to the credential
If no function exists: Add the correct Time Zone to the Door Group
Under Velocity Configuration, select Door Groups, either add a door group or select an existing door group
Once into the desired Door Group, add the desired Time Zone to the Door Group, then select Add
Add the door group to the necessary Credential
Right click on the Credential, select Properties, the Function tab, select Add, select the new Door Group, hit OK to add it to the credential
To fix “Access denied: Access zone not allowed at this door”
Open Enrollment Manager and see which Function is associated with the credential
If the correct Function exists: Right click on the Credential, select Properties, the Function tab, add the correct Function to the credential
If no function exists: Add the correct Time Zone to the Door Group
Under Velocity Configuration, select Door Groups, either add a door group or select an existing door group
Once into the desired Door Group, add the desired Door and Time Zone to the Door Group, then select Add
Add the door group to the necessary Credential
Right click on the Credential, select Properties, the Function tab, select Add, select the new Door Group, hit OK to add it to the credential