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Getting Started

Prior to installing and configuring the Queue Line plug-in you should ensure that the location where you plan to perform Queue Line analysis meets the following specifications:

Cameras

Queue Line analysis is possible with both analog and IP cameras at any resolution. The Queue Line plug-in cannot be installed on PTZ cameras. Dynamic gain compensation should be set to the lowest level. Use wide dynamic range cameras for outdoor lighting situations.

Environment

Cameras should be positioned in areas with little background motion. Congested scenes with constant motion outside of the queue will degrade the performance of the plug-in.

Lighting

Uniform lighting is ideal. Back lighting (bright conditions) will negatively affect performance. Changes in lighting conditions throughout the day should be considered — position cameras away from exterior doors and windows to minimize the effect of lighting changes.

Field of View

The camera’s field of view should cover between 10 and 30 feet.

Mounting

Cameras should be mounted as close to straight overhead as possible, perpendicular to the ground. Positioning cameras at an angle less than 60 degrees from the horizontal is not recommended as performance can be severely impaired.

Pre-Installation Checklist

Configuring Per-Camera Plug-In Settings

  1. After binding the plug-in to cameras, links will appear under Bound Cameras for each camera.

  2. Click a link (for example Edit “7. Lobby”) to edit the settings for that camera.

  3. The following settings must be configured for each camera bound to the Dwell plug-in:

Drawing Dwell Zone

For each camera that is bound to the Dwell plug-in, you must define at least one dwell zone that will be analyzed for Dwell events.
Zones are specified in the Dwell Zone tab of the Edit Settings window.

Registering with System License Key

Prior to installing and configuring analytics, you must enter the system-specific license key that was provided to you at the time of purchase.

If you do not have access to the original order confirmation email, you can look up the license key by appliance serial number on the 3VR Partner Portal (go to http://partners.3VR.com, sign in with your Partner Portal account, then click the Obtain System License Key link).

After you have obtained the license key, enter it in the License Settings dialog in System Manager:

  1. In the Configure panel of System Manager, select the appliance name. The system settings will appear to the right.

  2. Click Common Operations, then click License Settings.

  3. In the License Settings dialog, click Add/Update License Key.

  4. Type the license key in the pop-up box.

  5. Click the Add/Update License Key button.

  6. The License Settings window will update to reflect that a license key was applied.

  7. Click Close to return to the Configure panel.

Installing Dwell Plug-In

  1. Launch 3VR System Manager.

  2. In the Configure panel, click the plus sign beside the appliance name.

  3. Right-click the Plug-ins folder and select Add Plug-in.

  4. In the resulting Confirm dialog box, click Install to proceed.

  5. Navigate to the folder containing the plug-in file
    (Plugins.Dwell-Release-7.0.xxxxx.3pg) and click to highlight the file.

  6. Click OK. The plug-in will now begin installing.

  7. When the plug-in is installed, it will appear below Plug-ins in System Manager.

Binding Cameras to Plug-in

Entering Dwell License Key

The next step in plug-in configuration is to license the Dwell plug-in.

  1. In the Configure panel, select the plug-in name to view its settings.

  2. Click Edit Settings.

  3. Copy (select the text and press Ctrl+C) the 23-character code from the Licensing Question field in the Edit Global Settings dialog.

  4. Paste (press Ctrl+V) the licensing question into an email to 3VR Technical Support (support@3VR.com).

  5. 3VR Technical Support will respond with the matching 27-character key within 1 business day.

  6. Copy (CTRL-C) and paste (CTRL-V) the key from the email into the License Key box in System Manager.

  7. Click OK to save and return to the Configure panel.

The Licensing Status field will display “Invalid” until the 3VR system
software is restarted.

In your email, you must include the system serial number and the number of cameras of Dwell purchased (reference the P.O. number of the order if available). Please also provide your contact information and the customer/reseller company name.

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