Enterphone Mobile App Guide
Enterphone 10.3 - Enterphone Mobile App Enhancements
Enterphone 10.3 panel can make SIP (Session Initiation Protocol) calls to Identiv’s Enterphone Mobile App. Each Enterphone Panel must register to Identiv’s SIP server at sip.enterphone.identiv.com. Identiv administrators must provide SIP accounts ahead of the sale to facilitate this. See Enterphone SIP account management portal internal document for details. Please follow the steps below to connect the Enterphone in the Primis server.
To register an Enterphone panel to Identiv’s SIP server:
To enable the SIP feature: set SIPEnabled=yes in siteEngine.ini and restart the Panel.
Select System->Enterphone->SIP
Enter http://sip.enterphone.identiv.com as the domain name.
Enter the user and password as provided by Identiv SIP administrator.
Click “Register” Once registration is done: Registration Status, Ping Response, and Query Response should show “Ok.” Should any one of the three statuses fail, contact Identiv support.
SIP Registration by License
Login to the Enterphone web portal.
Go to Systems--> Utilities → Server Activation.
Enter the License key that was provided by the Identiv Sales team.
Click upload.
The Current Activation Info screen will display the SIP registration details as shown below.
Differences in SIP Enabled Panels
Each Tenant may be set up with a SIP account.
Once a suite is assigned to a tenant/user that has a SIP account enabled, other tenants cannot share that suite in the Enterphone. However, Non-SIP users can share suites not taken by SIP users.
The Tenant can register their Enterphone Mobile App with the SIP account’s QR code which is available and can be emailed to the user from the Enterphone User Interface.
For SIP/Enterphone Mobile equipped tenants, SIP accounts will be the primary number to call. The regular suite phone number will be the alternate number; If an SIP call is not complete, the Enterphone panel will dial the suite Phone Number. In this case, the Alternate Number under suites will be ignored.
Note: While the Enterphone Mobile App is in use, the Enterphone Camera “snapshots” will not be available for the Enterphone Events tab once SIP is enabled, due to the SIP client takeover of the Enterphone Web Cam.
To create a SIP account
Select Users.
Either create or edit an existing user.
Name to Display in Directory is a mandatory field for SIP creation.
Click “Create SIP Account”
Once a SIP account is created, the account name will appear. A delete account button, a QR code button and an Email button will also appear:
Once the SIP account is created, go to Events to view the SIP account creation event listed.
Click the “[ X ]” button to remove the SIP account.
After deletion, go to Events to view the SIP account deleted event listed as shown below.
To show the SIP account’s QR code, click the blue button in the middle.
Click the email button, to enter the email address to send a link.
Before sending an email, the user must configure the Send Email.
Go to System-->Administration-->Email Notification.
Enter the Host Name, Mail From (Sender), and add the receiver's email address.
Click Save.
Go back to the Users. Select a User.
Now enter the email address to send a QR Code by clicking the email button.
Open the email on the device with the Enterphone Mobile App installed and click the link; it will automatically register the app.
Enrolling Enterphone Mobile App to Identiv’s SIP network
Mobile App users can sign up to Identiv’s SIP network with the QR code provided by the Enterphone Web Admin.
To use the Mobile App, the compatible OS for Andriod is 12.0 and above, and IOS is 15.0 and above.
To enroll, start the Mobile App and click “Sign Up.”
Scan the QR button and choose to allow or deny access to the device camera.
Selecting “allow access” will continue the signup process; selecting “deny” will redirect to the signup home screen.
Click the “Scan QR Code” icon in the center and present the QR code from the Enterphone Admin.
Once successfully enrolled, all Enterphone panels under the same customer account will be listed:
A quick tutorial will appear on first-time signup to let the user know the app's main features. It is not skippable; the user can only select "Next" until the last slide.
This tutorial will appear only once and be available in the “Information” menu to go through again if the user needs to.
Home
After successfully signing up, the landing page is “Door Control, "the Mobile App's Home page.
Door Control:
Title of the door name- It is the actual name of the Enterphone panel's name configured on the Enterphone server.
Icon “i” at the right for specific call history and recordings.
Slide the button “Swipe to access door” to make a call to that Enterphone to open the door specified.
Open door feature:
When the user wants to open a specific door, they need to make the swipe right gesture.
The button goes from Lock to the green Unlock icon.
Rules:
If another tenant in the building has a door opened while a user tries to open it, the relay will reset, meaning the remaining time from the first Tenant will be added to the user’s open-door time.
Example: Tenant A opens “Main Entrance,” and the countdown begins. Tenant B arrives and opens “Main Entrance” as well, and Tenant A time went down until 3 seconds. With the Tenant B countdown starting at 6 seconds, the door will remain open for 9 seconds.After the countdown finishes, the icon goes back to a lock state.
'Icon “i” for a specific filter of history calls and recordings:
From Door Control, taping the door name, a screen with two tabs is displayed:
Call History: You can only see this door’s call history if the user has call history, if call history exists this will allow the user to view more information about the call.
Recordings: All the available recordings (Video and Audio) of this user interaction with the door will be visible. Selecting a recording will display the options menu to play, save or delete the video.
Call History
When the user receives calls, the Call History (selectable from the bottom of the App) gets populated with information about these calls. The specifics are as follows:
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There are some distinctions in the filter for Android and iOS:
Android: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.
iOS: The filters are buttons that, once pressed, push up a menu where the user can select which one to apply. Each button represents a different filter.
The search feature in the top right:
Only use the “Door Control” name.
A list of all the calls the user has received within this phone. These calls will be available for up to 30 days; afterward, they'll be deleted unless manually saved.
Call log Information in the list:
Door Name
Date and Time
Type of Call - Incoming or Outgoing
Duration
Result (Access Granted, Access Denied, Missed, Unknown, Unreachable, Line Busy)
Filters:
These different sections categorize the calls:
By Doors: This shows a list of Door Controls that are available in the Call History.
When the mobile phone isn't connected to the Internet or out of coverage, calls received during that time are listed as anonymous calls. By default, the Hide Anonymous box is checked.
Type of Call:
All Results
Received
Rejected
Outgoing
Result:
All Results
Granted
Denied
Unknown
Unreachable
Line Busy
Once the user selects some of the options, they need to tap “Done” for it to apply and take them back to the “Call History” screen with the changes made.
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Selecting options:
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Recordings
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The video call is automatically recorded for security reasons when the user gets calls. Each video will stay saved until 30 days afterward; it will disappear; unless the user downloads the particular video to their device, meaning it will pass from the app to the device's photos gallery.
The search feature in the top right:
Only use the “Door Control” name.
A list with all the videos still available
A thumbnail on the left with a screenshot of the video
Door name
On the top right are the days left of the video.
Filters:
Recordings use the same filters used on “Call History.” The difference is that this is only one filter for recordings:
By Doors: This shows a list of all the control panels available to the user.
Once the user selects some of the options, they need to tap “Done” for it to apply and take them back to the “Recordings” screen with the changes made.
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Selecting options:
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Video Options
Inside a video player, you can tap the three-dot menu on the top, and this menu will push up:
Save to device: Download the view video into the device's gallery; returning to the main screen, “Recordings” and the “Days left” are removed. On Android, the user can play the video from the app or their default gallery. On iOS, the user can play the video only from the app, and it won’t allow any third-party video-playing apps to play the recordings.
Delete Recording: This will delete the video from the app list. A confirmation dialog should appear after.
Rule: Delete recordings shouldn’t interfere with the device's memory.
For Example, the User is in the Enterphone App and deletes Video12, but this video is already saved in their device; it only disappears from the app, not the device entirely.
Title “Details”
Date format: “Day of the week, Date, Hour in 12-hour format.”
Door Name that it was recorded from.
Result of the call.
Duration of the video and Video size.
Video player | More options | Confirmation dialog |
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Information
This section informs the user of an issue with the service and troubleshoots.
User:
Name: Name of the account holder.
SIP Address: SIP account holder address.
Service Status:
Internet Status: The Internet signal of the phone
SIP Server Status: Indicates if the server is working properly
Enterphone:
Mobile App Version: This shows the number of the current version of the installed app.
View Tutorial: Users can revisit the main features of the app; they can reopen them here.
Reset Account Configuration: This will reset the account configuration of the app.
Send Feedback: Users can send feedback about the app.
Service Status different scenarios:
All Connected | Internet Status Issue | SIP Server Status Issue |
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Both Service Status indicators are green, referring to connected. | “Internet Status” shows a warning connection (red); since we can’t confirm if the “SIP Server Status” server is Connected, the label changes to “Not Applicable” N/A. | “Internet Status” shows a healthy internet connection (green), but “SIP Server Status” is Not Connected properly. We can quickly check if the door is not opening. |
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Primis Server 11.4 Support
Primis 11.4 servers can work with SIP capable Enterphone panels in a main/peer network.
To set up a Primis 11.4 server to manage SIP capable Enterphone panels:
Set SIPEnabled=yes in siteEngine.ini and restart
In System->Enterphone->SIP, enter the domain (sip.enterphone.identiv.com), user, and password as provided by Identiv SIP Administrators:
*Notice that the “Registration Status" is not present for main servers as opposed to that in Enterphone Panels, and that is because servers do not participate in SIP calls.All other administrative functions remain the same as those in Enterphone Panels (e.g., add/edit users/suites).