Date: 03/15/2023 Prepared By: TS-EB |
Unsearchable Ipv4 SNIB3
Description
If you are unable to search for Snib3 via SNIB Hunt and Config utility or Velocity application using Ipv4, it is possibly related to symptoms of having a SNIB3 with an OS reporting v1.00.0001.
Other related Symptoms
Users may notice any of these symptoms while using a SNIB3 with base-OS firmware 01.00.0001. The image below is taken from controller properties. (Keep in mind the versions will only populate once you have established communication with the controller)
OSDP readers falling offline, requiring a reboot of the panel to reestablish a secure OSDP connection.
RS-485 readers do not connect and users will get a message stating: Reader does not support secure OSDP (Default Keys)
Solution
Flash the SNIB3 OS to 1.04.0002
Resources
Link to OS file:
https://drive.google.com/file/d/1w9g3Sb3_s7coXTHO-Bj7RTb3JSnoNmjg/view
Link to Guide on Flashing SNIB3
https://drive.google.com/file/d/1IuCNuMq_WeK2vB5i6hC5WvnUKn-og1Pb/view?usp=sharing
