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Transaction Events

Monitoring Recent Transaction Events in the Monitor Panel

The OpCenter Monitor panel allows you to view events as they happen. You can specify which cameras to view, and what types of events are displayed.

Use the following steps to view recent events generated by a transaction plugin:

  1. In 3VR OpCenter, click the Monitor tab to go to the Monitor panel.

  2. Click camera numbers to select the cameras associated with the plug-in.

  3. Click the arrow below the camera selector to open the event type drop-down menu.

  4. Select a transaction event type to monitor:

    • [ ]Transaction

    • [ ]ATM transaction

  5. Click OK.

  6. The Monitor panel will update to display only transaction events from the selected cameras.

  7. To view an event, click the event card. The event card will turn blue, indicating it is currently selected.

Transaction Event Cards

A transaction event will be generated in OpCenter whenever the VIP Appliance receives a transaction from a transaction source (ATM or teller station) integrated with the appliance.

Transaction event cards contain the details of each transaction (account number, transaction type, amount, etc.) as well as images and video from the camera linked to the transaction source. They appear in the Monitor panel for recent events and in the Search panel for search results. Transaction event cards contain the following information in storyboard view:

  • Thumbnail image

  • Camera number and name

  • Time of event

  • Event type

  • Length of the event video clip

  • Transaction source (ATM or Teller ID and IP address)

  • Receipt text

Viewing

When a transaction event card is selected, details about the event may be viewed in the event editor, located below the video player.

In addition to the tabs available for all event types, such as Notes and Images, transaction events include the following information in the Details tab of the event editor*:

  • ATM/Teller ID: The ID of the transaction source

  • IP Address: The IP address of the transaction source

  • Type: This will always be “transaction” unless the ATM is configured to send other messages (such as alarms) to the VIP Appliance

  • Text: The full text of the transaction receipt

  • Mapped: Yes/No field indicating whether or not the camera was linked to a specific transaction source during configuration.

The information in this section applies to 3VR’s generic transaction plug-ins (such as the ATM Data Capture Plug-in). Custom transaction plug-ins may populate different fields in the Details tab than what is shown here.

Searching for Transaction Events

Use the Search panel to find transaction events generated days, weeks, or months ago.

  1. To go to the Search panel, click the Search tab.

  2. Define the dates, days of the week, and time ranges to search for events.

  3. Under Cameras, select one or more cameras bound to the transaction plug-in.

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