This document is an installation and operational reference guide for Enterphone 19 and Enterphone iQ panels.

BEFORE installation and/or activation of your new panel, please read this guide carefully and consult your Identiv dealer or selling agent regarding questions or concerns.

AFTER activation, you can reach Identiv Direct Technical Support at +1 (877) 447-7249 or email inquiries to: mailto:support@identiv.com

Consumer Information

a) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

b) An applicable certification jacks Universal Service Order Codes (USOC) for the equipment is provided (i.e., RJ11C) in the packaging with each piece of approved terminal equipment.

c) A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug are provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.

d) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. [For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.]

e) If the equipment FR-50-21-50-AD2M and FR-50-21-125-AD2M causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

f) The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

g) Should you experience trouble with this equipment, please contact Identiv,1900-B Carnegie Ave., Santa Ana, CA 92705 USA, +1 888.809.8880 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

h) Please follow instructions for repairing if any (e.g., battery replacement section); otherwise, do not alternate or repair any parts of the device except specified.

i) Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.

j)   This equipment is hearing aid compatible.

Applicable for Coin or Pay Phone Only

To comply with state tariffs, the telephone company must be given notification prior to connection for customer-owned coin or credit card phones. In some states, the state public utility commission, public service commission, or corporation commission must give prior approval of connection.

Section 1: What is in the Box

Enterphone 19

Enterphone IQ

Section 2: Accessories and Modifications

All panels have been factory tested before shipping to ensure all functions are operating correctly and the panel is ready for proper installation and activation. Please see the notes below regarding any modifications to panels.

• Additional hardware options and technical upgrades that are purchased from your Identiv selling agent or from Identiv directly must be installed by a technician who has been approved for installation by Identiv. CONTACT YOUR IDENTIV SALES REP FOR RECOMMENDATIONS OF APPROVED INSTALLERS.

• Please consult with your dealer or Identiv Sales Rep for available accessories and optional hardware if the panel you have purchased does not meet your physical or technical requirements. Any third-party, undocumented, or unauthorized physical modifications, additions, or alterations to panels will immediately void the manufacturer's warranty.

• Any alteration, addition, or modification of the internal components of panels may cause damage to these components and interfere with normal operation and will immediately void the manufacturer's warranty.

• All internal components that require replacement must be replaced with Identiv factory-approved parts and components and must be replaced by a technician approved by Identiv. Failure to follow this procedure will immediately void the manufacturer’s warranty.

Section 3: Physical Access

• Physical access to your new panel is secured through the keyed lock mechanism located either at the top (Enterphone^TM Enterphone 19), or front (Enterphone^TM Enterphone iQ).

• To ensure proper operation of the locking mechanism, ensure that the lock strike remains perpendicular to the leading edge of the panel when the unit is open and showing the strike. If the lock strike is not in the correct position the mechanism may not effectively lock the panel.

• It is strongly recommended that keys be copied after purchase and placed in a documented and secured location to allow access to the panel as needed. Loss of keys will require physical removal and replacement of the lock at the expense of the customer. Lock replacement or modification must be completed by a technician approved by Identiv. Any uncertified or third-party modification of the lock mechanism will immediately void the manufacturer's warranty.

Section 4: Installing your Enterphone

Before you begin

Check that your Enterphone product includes the following mounting hardware:

Identify the appropriate mounting diagram for your Enterphone product below.

Enterphone iQ

Enterphone 19

Choosing an appropriate install location

Your Enterphone is secured to the wall by four screws. For maximum strength, choose a location where all four screws can be anchored in wall studs. If this is not possible, at least two screws MUST be anchored in wall studs, with the remaining two screws using the supplied drywall anchors. 

If your installation site does not permit at least two screws to be anchored in wall studs, please contact your Identiv sales rep to discuss alternative solutions.

Protecting your Enterphone product

DO NOT install panels in locations that are subject to constant or prolonged direct sunlight without the appropriate protection or covering hardware.

DO NOT install or operate panels in locations that are subject to constant or prolonged rainfall or inclement weather conditions without the appropriate protection or covering hardware.

DO NOT install or operate panels in locations that are subject to water run-off, significant water collection, or high-pressure spray under any circumstances.

Mounting your Enterphone

Two people are required to safely mount the Enterphone product.

Prepare to install your product

1. Use the correct mounting diagram to measure the mounting hole locations.

2. For screws into wall studs, drill a pilot hole 2″ deep using a 7/32″ drill bit.

3. For screws using drywall anchors, drill a pilot hole using a 7/32″ drill bit.

4. Your Enterphone product has three cut-outs on the back for cable routing. Identify which cut-out or cut-outs you will use, and make any necessary cut-outs in the wall.

Route the external cables

Your Enterphone product requires the following external connections:

1. RJ45 Ethernet cable connected to your network for configuration and monitoring

2. RJ11 phone line cable connected to a POTS port

3. Electric door strike cable

4. Mains power, via included power supply

Route these cables to the product installation site and through the cut-outs in the wall. Allow enough slack to connect the cables to your product. Do not connect the power supply to mains power yet.

Connect the cables to the product

Refer to Figure 1 (Enterphone iQ) or Figure 2 (Enterphone 19) for connection locations.

1. Connect the Ethernet cable to the product’s network connector located on the motherboard at “A. Ethernet”

2. Connect the relay power for the door release to the relay outputs at “C. Relay Connections”. See Figure 5 for the door release connector pinout.

3. Connect an RJ11 phone line cable to the phone line in socket on the surge protector at “D. RJ11 ”

Mount the product

Enterphone iQ

1. Screw the supplied screws into the pilot holes or wall anchors, leaving a small amount of the shaft protruding.

2. Hang the Enterphone iQ unit on the screws. Check that it is seated securely.

3. Screw down all four screws.

Enterphone 19

Secure the unit to the wall using the supplied screws. If some screws are using wall anchors, secure the screws to the wall studs first.

Ground Connection

All Enterphone models have an earth-ground connection which must be permanently connected to the building earth by a skilled person. Refer to “E. Protective Earth” in Fig 1 and Fig 2 to make the connections.

Section 5: Powering Up Your Panel

All panels are powered by one 5A 12VDC power supply. These power supplies must be connected to standard main power outlets. Always ensure that power connections and inputs are secure BEFORE activating the panel and that they have been installed by an Identiv-approved technician. External power input needs to be connected at the power strip “B. 12VDC” as per the marked polarity in the above Figures 1 and 2.

Supplied voltage above or below the above specifications can result in damage to internal components and processes and may void the manufacturer warranty.

The cables used to connect power to Enterphone panels must meet the following requirements:

Section 6: Virtual Access and Programming

• Tenant and access updating of the panel is accomplished through the Identiv Web Graphical User Interface (GUI). The Web Administration and login page for this GUI are accessible via any standard web browser, provided that the PC is on the same Local Area Network as the panel. The default IP address for each panel is 192.168.123.101.
   

• The default login information for the Web Application is as follows (both are case-sensitive):

 USERNAME: freedom
PASSWORD:  viscount

Appendix: Technical Details

Table 1: Technical Specifications

Figure 3: Connector E

These connectors are part of Terminal Block T1.

Figure 4: Door Strike Relay Connector (Connector F)

Figure 5: Connector G

Figure 6: Connector L – Keypad Connection - 19, iQ only