Overview

3VR Software updates improves the performance, stability and security of the applications that run on your Appliances. Periodic updates ensures that your software continues to run efficiently and safely.

Updating a Single Appliance

Sending Updated Package

1. In System Manager, click Maintenance to go to the Maintenance panel.

2. Click the Update Software tab.

3. Check the box next to the name of the appliance to select it.

4. Click Inspect. Check the Status column to verify that the system is in a ready state:

   • “OK” is displayed if the system is operating normally and ready to be upgraded.

   • “Unauthorized” will be displayed if the current user is not authorized to upgrade software on the selected server.

   • “Unreachable” will be displayed if the system is not in a state where it can be upgraded.

5. Click Send Update.

6. In the Choose 3VR Update File window, locate the software update file, named Appliance-VIMS-7.0.X.XXXXX-en-us.3pa (where the Xs represent the software version and build number):

   • If you are connected to the VIP Appliance with a laptop or over the network, navigate to the drive on your computer where you have saved the unzipped 3VR download package. Browse to the update file and click to select it.

   • If you are connected to the VIP Appliance with a monitor, mouse, and keyboard, browse to the USB drive or CD containing the update file and click to select the file.

7. Click OK. System Manager will transfer the selected update file to the appliance. The Status column will show the status of the transfer as it progresses.

8. When the transfer is complete, the Status column for the appliance will show “Ready to Update” with the name of the update file.

Updating Appliance

1. Click Update.
   The Status column will show the status of the update as it progresses.

2. When the update is complete, the Messages panel will show the appliance’s name and IP address followed by “Done”

Updating Client Applications

After the appliance has been updated, users must update 3VR OpCenter, 3VR System Manager, and any other 3VR applications installed on their PCs using the 3VR Client Applications installation package that matches the new version. See the document Installing and Upgrading 3VR Client Applications for instructions.

Updating an Enterprise - Live Update

Use the following procedure to upgrade the software on all appliances on a 3VR Enterprise. You should use these steps if you wish to upgrade the Enterprise immediately. Please note that appliances will not be accessible to remote users and will not record video while they are being updated. If you wish to schedule an update instead, see section Updating an Enterprise - Scheduled Update.

Updating Enterprise Appliance

The first step in the upgrade process is to update the Enterprise appliance.

1. In System Manager, click Maintenance to go to the Maintenance panel.

2. Click the Update Software tab.

3. Check the box next to the Enterprise Appliance. The Enterprise Appliance is indicated by an icon with three green cubes:

4. Click Inspect. Check the Status column to verify that the system is in a ready state:

   • “OK” is displayed if the system is operating normally and ready to be upgraded.

   • “Unauthorized” will be displayed if the current user is not authorized to upgrade software on the selected server.

   • “Unreachable” will be displayed if the system is not in a state where it can be updated.

5. Click Update. In the Choose 3VR Update File window, locate the software update file, named Appliance- VIMS-7.0.X.XXXXX-en-us.3pa (where the Xs represent the software version and build number).

6. Click OK. The update will immediately begin processing.

7. When the update is complete, the Status column will say “Done” next to the Enterprise Appliance.

8. Close System Manager.

Updating your Client Application

After the Enterprise Appliance has been updated, you must update 3VR System Manager and any other 3VR applications installed on your PC using the 3VR Client Applications installation package which matches the new version of the 3VR Enterprise Appliance. See the document Installing and Upgrading 3VR Client Applications for instructions.

Sending Updated Packages to VIP Appliances

After updating the client applications on your PC, the next step is to transfer the update package to all of the VIP Appliances on the Enterprise.

1. Launch System Manager.

2. Click Maintenance to go to the Maintenance panel.

3. Click the Update Software tab.

4. Click Clear All to deselect the VIP Enterprise Appliance.

5. Click Select All to select all appliances except the Enterprise.

6. Click Inspect. Check the Status column to verify that the appliances are in a ready state:

   • “OK” is displayed if the system is operating normally and ready to be upgraded.

   • “Unauthorized” will be displayed if the current user is not authorized to upgrade software on the selected server.

   • “Unreachable” will be displayed if the system is not in a state where it can be upgraded.

7. Click Send Update.

8. In the Choose 3VR Update File window, locate the software update file, named Appliance- VIMS-7.0.X.XXXXX-en-us.3pa (where the Xs represent the software version and build number).

9. Click OK.

System Manager will send the update file to all of the appliances. The Status column will show the status of each transfer as it progresses.When the send is complete, the Status column for the appliance will show “Ready to Update” with the name of the update file for all appliances on the Enterprise.

Updating VIP Appliances

1. Click Update. The update will immediately begin processing on all appliances.
   While the update is processing, the Status column will show the progress of the update for each appliance.

2. When the update is complete, the Status column will display “Done” for all appliances.

Updating all other Client Appliances

After the Enterprise has been updated, users must update 3VR OpCenter, 3VR System Manager and any other 3VR applications installed on their PCs using the 3VR Client Applications installation package that matches the new version installed on the 3VR Enterprise. See the document Installing and Upgrading 3VR Client Applications for instructions.

Updating an Enterprise - Scheduled Update

During a software update, a 3VR appliance will not be recording video and cannot be accessed by remote users. Consequently, you may wish to perform a software update outside of normal business hours to minimize disruption to end users. The 3VR Enterprise Appliance features the ability to schedule updates at a designated date and time. Use the following steps to schedule a software update on an Enterprise:

Scheduling Enterprise Update

1. In System Manager, click Maintenance to go to the Maintenance panel.

2. Click the Update Software tab.

3. Check the box next to the Enterprise Appliance. The Enterprise Appliance is indicated by an icon with three green cubes:

4. Click Schedule Update. In the Schedule Update window, select the update package to use for the update from the Package drop-down menu.

   • If the update package is not listed, click Add Package and select the update file. See section 5 of this chapter for more information on managing update packages.

5. Specify the date and time the Enterprise update should occur.

6. Click Schedule Update.

7. System Manager will launch the Scheduled Updates dialog, showing that there is a pending update.

8. Click Close to return to the Update Software tab.

Scheduling Appliance Update