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After updating the client applications on your PC, the next step is to transfer the update package to all of the VIP Appliances on the Enterprise.

1. Launch System Manager.

2. Click Maintenance to go to the Maintenance panel.

3. Click the Update Software tab.

4. Click Clear All to deselect the VIP Enterprise Appliance.

5. Click Select All to select all appliances except the Enterprise.

6. Click Inspect. Check the Status column to verify that the appliances are in a ready state:

   • “OK” is displayed if the system is operating normally and ready to be upgraded.

   • “Unauthorized” will be displayed if the current user is not authorized to upgrade software on the selected server.

   • “Unreachable” will be displayed if the system is not in a state where it can be upgraded.

7. Click Send Update.

8. In the Choose 3VR Update File window, locate the software update file, named Appliance- VIMS-7.0.X.XXXXX-en-us.3pa (where the Xs represent the software version and build number).

9. Click OK.

System Manager will send the update file to all of the appliances. The Status column will show the status of each transfer as it progresses.When the send is complete, the Status column for the appliance will show “Ready to Update” with the name of the update file for all appliances on the Enterprise.

Updating VIP Appliances

1. Click Update. The update will immediately begin processing on all appliances.
   While the update is processing, the Status column will show the progress of the update for each appliance.

2. When the update is complete, the Status column will display “Done” for all appliances.

Updating all other Client Appliances

After the Enterprise has been updated, users must update 3VR OpCenter, 3VR System Manager and any other 3VR applications installed on their PCs using the 3VR Client Applications installation package that matches the new version installed on the 3VR Enterprise. See the document Installing and Upgrading 3VR Client Applications for instructions.

Updating an Enterprise - Scheduled Update

During a software update, a 3VR appliance will not be recording video and cannot be accessed by remote users. Consequently, you may wish to perform a software update outside of normal business hours to minimize disruption to end users. The 3VR Enterprise Appliance features the ability to schedule updates at a designated date and time. Use the following steps to schedule a software update on an Enterprise:

Scheduling Enterprise Update

1. In System Manager, click Maintenance to go to the Maintenance panel.

2. Click the Update Software tab.

3. Check the box next to the Enterprise Appliance. The Enterprise Appliance is indicated by an icon with three green cubes:

4. Click Schedule Update. In the Schedule Update window, select the update package to use for the update from the Package drop-down menu.

   • If the update package is not listed, click Add Package and select the update file. See section 5 of this chapter for more information on managing update packages.

5. Specify the date and time the Enterprise update should occur.

6. Click Schedule Update.

7. System Manager will launch the Scheduled Updates dialog, showing that there is a pending update.

8. Click Close to return to the Update Software tab.

Scheduling Appliance Update