P-Series and S-Series appliances shows "Loading" on all channels, no events coming in (Stretch card failure).
Symptoms
The P-Series or S-Series 2 unit has no video, usually right out of the box. The system may also be rebooting over and over, or if logged in remotely, periodically displays loss of network connection message.
Live video displays “Loading…”
No events generated in the Monitor panel
No stored video in the Video panel
System is rebooting approximately every 2-5 minutes. (Note: When the system reboots, it will undergo a clean shutdown, and this will show on the logs. If this is not the case, investigate into whether other hardware may be the issue.)
Instructions
For IP Cameras use Device Manager as shown below.
Run Video Diagnostics for Analog Cameras
Check the video diagnostics:
If logged in with a monitor, mouse, and keyboard:
Log in either by double-clicking the top-left corner of the screen and typing the techrep password, or log in normally on the Sign-In screen.
Go to the 3VR Administration Console and click Stop Input System. If the system had been rebooting over and over, this should stop the cycle.
From the 3VR Administration Console, launch System Manager.
Click on the Configure tab, and select the server.
On the right side of the screen, click Common Operations click Halt Video Recording. When the pop-up asks you to confirm, click Halt. Wait until the pop-up says "Server Status correctly changed to 'Halted'", then click OK.
Back on the left side of the screen, right-click on the server name and choose Video Diagnostics.
If connected remotely:
Log in to System Manager.
Go to the Configure tab, select the SmartRecorder name, and click Halt Video Recording on the right. Click Halt on the confirmation dialog that pops up, and click OK on the success message dialog.
From the Configure tab, right-click on the 3VR name and select Video Diagnostics from the drop-down menu.
