This document is an installation and operational reference guide for Enterphone^TM 19, EnterphoneTM 21”,

Enterphone^TM IQ panels, and Enterphone^TM Kiosks.

BEFORE installation and/or activation of your new panel or kiosk, please read this guide carefully and consult your Identiv dealer or selling agent regarding questions or concerns. AFTER activation, you can reach Identiv Direct Technical Support at +1 (877) 447-7249 or email inquiries to: viscountsupport@identiv.com

Panel and Kiosk Mounting and Environmental Conditions

Please read the following guidelines regarding regulatory requirements, extreme or extraordinary environmental conditions, and protocols for normal installation and operation of your panel or kiosk.

• Check and follow all building codes, regulations and requirements prior to panel or kiosk installation, including requirements specific to access for persons with disabilities. Correct installation of your Identiv Enterphone^TM panels, kiosks and access control equipment is a regulatory requirement.

• DO NOT install or operate panels and kiosks in locations that are subject to constant or prolonged rainfall or inclement weather conditions without the appropriate protection or covering hardware. CONTACT YOUR IDENTIV SALES REP FOR HELP DETERMINING CORRECT PROTECTION FOR PANELS OR KIOSKS.

• DO NOT install or operate panels and kiosks in locations that are subject to water run-off, significant water collection, or high-pressure spray.

• DO NOT install panels and kiosks in locations that are subject to constant or prolonged direct sunlight without the appropriate protection or covering hardware. CONTACT YOUR IDENTIV SALES REP FOR HELP DETERMINING CORRECT PROTECTION FOR PANELS OR KIOSKS.
  
  

  • Water damage of internal components and processes will void the manufacturer warranty.

  • Excessive heat and prolonged temperatures above the stated operating tolerances of the panel or kiosk and its components will void the manufacturer warranty.

  • Please see Table 1 for specifications regarding panel and component standard operating temperature ranges.

• All Enterphone^TM panels and kiosks must be grounded in accordance with all electrical codes and regulations specific to the region or area in which the panels or kiosks are being installed.

• It is strongly recommended that panels and kiosks be regularly maintained to be free of dust and particulate accumulation. To clean your panel or kiosk, open it using key-granted access and remove dust and particles using standard 7oz compressed air canisters approved for use with electronic devices. DO NOT use any wet spray or cleaning agents of any kind to clean the inside of the panel or kiosk, including its components.

• Each Identiv Enterphone^TM panel and kiosk requires 24VAC, 40VA minimum power measured AT THE PANEL. Panel and kiosk power supplies MUST be connected to the supplied 24VAC transformer with a minimum 18AWG conductor.

Section 1: Panel and Kiosk Modifications

All panels and kiosks have been factory tested before shipping to ensure all functions are operating correctly and the panel or kiosk is ready for proper installation and activation. Please see the notes below regarding any modifications to panels or kiosks.

• Additional hardware options and technical upgrades that are purchased from your Identiv selling agent or from Identiv directly must be installed by a technician that has been approved for installation by Identiv. CONTACT YOUR IDENTIV SALES REP FOR RECOMMENDATIONS OF APPROVED INSTALLERS.

• Please consult with your dealer or Identiv Sales Rep for available accessories and optional hardware if the panel or Kiosk you have purchased does not meet your physical or technical requirements. Any third- party, undocumented, or unauthorized physical modifications, additions, or alterations to panels or kiosks will immediately void the manufacturer warranty.

• Any alteration, addition, or modification of the internal components of panels or kiosks may cause damage to these components and interfere with normal operation and will immediately void the manufacturer warranty.

• All internal components that require replacement must be replaced with Identiv factory approved parts and components and must be replaced by a technician approved by Identiv. Failure to follow this procedure will immediately void the manufacturer warranty.

Section 2: Physical Access

• Physical access to your new panel or kiosk is granted and secured through the keyed lock mechanism that is located either at the top (Enterphone^TM Enterphone 19), on the front (Enterphone^TM Enterphone IQ) or on the back (Enterphone^TM Kiosk) of your panel or Kiosk.

• To ensure proper operation of the panel and kiosk locking mechanisms, ensure that the lock strike remains perpendicular to the leading edge of the panel or kiosk when either unit is open and showing the strike. If the lock strike is not in the correct position the mechanism may not effectively lock the panel or kiosk

• It is strongly recommended that keys be copied after purchase and placed in a documented and secured location to allow access to the panel or kiosk as needed. Loss of keys will require physical removal and replacement of the lock at the expense of the customer. Lock replacement or modification must be completed by a technician approved by Identiv. Any uncertified or third-party modification of the lock mechanism will immediately void the manufacturer warranty.

Section 3: Connections To Your Panel and Kiosk

Please ensure that ALL internal connections from and to outside sources are secure and have been installed by an Identiv approved technician BEFORE powering up the panel.

The following connections are required at the time of installation for correct basic operation of the panels.

1. Standard network connection to the Processor Board (See Figures 1 and 3 – Labeled CONNECTOR O)

2. Phone line connection to EXTERNAL DIAL MODEM SPLITTER (Labeled PHONE LINE IN on all panels and kiosks)

3. Relay output for door release (See Figures 1, 3 and 8 – labeled CONNECTOR F)

Section 4: Powering Up Your Panel and Kiosk

• All panels are powered by one, 4 amp 12V power supply (See Figures 1 - 4). These power supplies must be connected to Low Voltage Input Power at a rating of 24VAC, 40VA Minimum MEASURED AT THE PANEL or KIOSK and electrical wiring from the supplied transformer to the panel or kiosk must be minimum 18AWG. Always ensure that power connections and inputs are secure BEFORE activating the panel and that they have been installed by an Identiv approved technician.

https://www.altronix.com/products/SMP5

•  With the exception of external power input to the panel, all power connections to internal components are factory connected and secured and should not be disconnected or altered at any time. Doing so will immediately void the manufacturer warranty.

Section 5: Virtual Access and Programming

• Tenant and access updating of the panel is accomplished through the Identiv Web Graphical User Interface (GUI) (see figure below). The Web Administration and login Page for this GUI is accessible via any standard Web Browser, provided that the PC is on the same Local Area Network as the panel. The default IP address for each panel is 192.168.123.101
  
  

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• The default login information for the Freedom Web Application is as follows (both are case-sensitive):

The Enterphone^TM user manual is downloadable after logging into the system via a web browser using the Manual Link located at the bottom of the page

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Table 1: Technical Specifications

Figure 1: Enterphone IQ – ELECTRONICS TRAY – See Legend Below (TABLE 2)

Figure 2: Enterphone IQ – Wiring Diagram

Figure 3:   EnterphoneTM 19 and 19 KIOSK – ELECTRONICS TRAY – See Legend Below (Table 2)

Figure 4: Enterphone 19 and Kiosk – Wiring Diagram

Table 2: Legend

Fgiure 5: Power Supply Technical Information – Connectors B and Y (see Figures 1 and 3) Terminal Identification

• All power supply settings and DIP Switches (Label A, Figures 1 and 3) are Identiv Factory Set and should not be altered at any time. Incorrect power supply settings can interfere with normal panel or kiosk operation and cause damage to the internal components and processes. Alteration of factory power supply settings may void the manufacturer warranty.

Figure 6: DIP Switches, Voltage Output Selection – Label A (see Figures 1 and 3)

Figure 7: Connector E (see Figures 1 and 3)

Figure 8: Connector F (see Figures 1 and 3)

Figure 9: Connector G (see Figures 1 and 3)

Figure 10: Connector L – Keypad Connection - 19, IQ only (see Figures 1 and 3)