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Guide in this section:

Sennco Events

Sennco event cards contain data sent by the Sennco device as well as images and video from the camera that was linked to it during initial configuration. Sennco event cards appear in the Monitor panel for recent events and in the Search panel for search results.

A Sennco event will be generated in OpCenter whenever the VIP Appliance receives a signal from a Sennco device integrated with the appliance.

1. Sennco event cards contain the following information in storyboard view:

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   1. Thumbnail image

   2. Camera number and name

   3. Time of event

   4. Event type

   5. Length of the event video clip

   6. Sennco input name and ID, and the device name that has been associated with the input

   7. Length of the cradle lift event

Viewing and Monitoring Recent Sennco Events in the Monitor Panel

The OpCenter Monitor panel allows you to view events as they happen. You can specify which cameras to view, and what types of events are displayed. Use the following steps to view recent events generated by the Sennco plug-in:

1. In 3VR OpCenter, click the Monitor tab to go to the Monitor panel.

2. Click camera numbers to select the cameras associated with the plug-in.

3. Click the arrow below the camera selector to open the event type drop-down menu.

4. Click the check box next to Sennco Cradle.

5. Click OK.

6. The Monitor panel will update to display only Sennco events from the selected cameras.

To view an event, click the event card. The event card will turn blue, indicating it is currently selected.

Viewing Video and Data from Sennco Events

When a Sennco event card is selected in the Monitor or Search panel, video from the event will play back in the upper-right panel. Data from the Sennco device will appear in the Details tab of the lower-right panel.

Searching for Sennco Events

Use the Search panel to find Sennco events that occurred days, weeks, or months ago.

1. To go to the Search panel, click the Search tab.

2. Define the dates, days of the week, and time ranges to search for events.

3. Under Cameras, select one or more cameras bound to the Sennco plugin.

4. Under Events, select Sennco Cradle.

The following options are available when searching for Sennco events:

• Click All to search for all Sennco events recorded during the specified time range.

1. To restrict the search further, click (•)Specify. With this option selected you can search by specific properties of Sennco events:

   • IO Device: The ID of the Sennco device

   • Device Name: The name assigned to the Sennco device

   • Input Name: The name assigned to the particular input that triggered this Sennco event

   • Lift Duration: How long the handset was lifted off the Sennco cradle

2. When you are finished defining the criteria for the search, click the Search button.

3. Sennco events matching your criteria will be displayed in the Search panel results screen.

4. Select an event card to view the video clip and details associated with the event.

Creating Alerts for Sennco Events

In the Alerts panel, you can instruct the 3VR appliance to perform a specified action when video is recorded that matches certain criteria. Use the following steps to set up an alert that will perform an action, such as sending an email, in response to an event generated by the Sennco plug-in.

1. To go to the Alerts panel, click the Alerts tab.

2. To create a new alert, click New.

   In the alert editing screen, define the criteria for the alert:

3. Type a name for the new alert.

4. Select a color for the alert. The color will be displayed on event cards that trigger the alert.

5. Specify the day of the week and hours that the alert should be active.

6. Under Cameras, select one or more cameras bound to the transaction plug-in.

7. Check the boxes next to one or more alert Actions to carry out when the alert is triggered.

8. If desired, type an alert response procedure. This text will be included with the alert and posted on events that trigger the alert.

9. Under Events, check the box[√] next to Sennco Cradle.

   The following options are available when alerting for Sennco events:

   • Click All to generate an alert for all Sennco events captured during the specified time range.

   • To generate alert for specific types of transactions, click (•)Specify. The options under Specify are identical to the event selector in the Search panel. For example, here we have configured an alert that will be triggered whenever someone lifts a device for longer than 60 seconds.

10. When you are finished defining the criteria for the alert, click the Save button.

11. The alert will be added to the list of alerts displayed in the main view of the Alerts panel. Click the check box [√] next to the alert to enable it.

Sennco Event Reports

Running Sennco Event Reports

The 3VR Report Viewer client application allows you to generate tabular reports based on data captured by the 3VR system. Use the following steps to set up a report for events generated by the Sennco plug-in.

1. From the Report Viewer home screen, click the New button.

2. Select Event Report from the menu.
   Report Viewer will switch to the report editing screen.

3. In the appliance tree in the left-hand panel, select an appliance with the Sennco plug-in installed on it.

4. Under Cameras, select one or more cameras bound to the Sennco plug-in.

5. Under Events, select the Sennco event type. The following options are available when reporting on Sennco events:

   • Click [√]All to create a report for all Sennco events.

   • To restrict the report to Sennco events matching certain criteria, click (•)Specify. The options under Specify are identical to the event selector in the Search panel.

6. The fields under Report Parameters allow you to define the metadata of the report definition, such as its name and scope:

   1. Type a name and description for the report.

   2. Define the Date Range, Time Scope, and Interval.

   3. Select an option for the Group By and Then By drop-down menus to group report results by properties of Sennco events.
      For example, select Camera from the Group By menu and Input Name from the Then By menu to group first by camera and then by input.

7. Click Edit Report Data.

8. In the Edit Report Data dialog, select the functions that should be run on the event data and included in the report output.

   • The properties in the General category apply to all events:
     
     

• The properties in the Sennco Cradle category only apply to events generated by the Sennco plug-in:

1. Click the drop-down arrow next to a property and select one of the functions listed to add it to the report.

2. Click OK. When you are finished defining the criteria for the report definition, click the Save Report button.

3. To run the Sennco event report, select the report definition from the list and click Run Report.

Editing Sennco Cradle Names

Use the following steps to edit the name assigned to a Sennco cradle. This name appears on Sennco events in 3VR OpCenter that are triggered by signals from that device. In general, the cradle name will be the name of the phone.

1. Open a web browser and go to the following address: http://[IP address]:8080 where [IP address] is the address of the 3VR appliance, for example http://10.20.10.1:8080.

2. In the chart, type the name you wish to assign to each cradle in the Phone column.

3. Click Save Changes.