Customer Not Present Installation and Configuration Guide

Owned by Anand Rajaraman
Last updated: Jan 13, 2020
4 min read

Environment Specifications

Prior to installing and configuring the Customer Not Present (CNP) plug-in, you must first install and configure the Dwell plug-in and an appropriate Point of Sale (PoS) plug-in. Each PoS device requires a camera configured with the Dwell plug-in. Overhead cameras are strongly recommended. If a camera cannot be placed directly above the PoS device, care must be taken to avoid both foreground and background obstructions in the customer zone.

Refer Dwell- Installation and Configuration for general environmental specification information for the Dwell plug-in.

Pre-Installation Checklist

Ensure that you have purchased the CNP plug-in for the correct number of cameras for the installation.

Refer the Dwell- Installation and Configuration guide for more information on the configuration of the Dwell plug-in. You will need to obtain a Dwell License Key for the Dwell plug-in .

Installing and Configuring Prerequisite Plug-Ins

Installing Dwell Plug-Ins

Refer the Dwell Getting Started guide for instructions on installing the Dwell plug-in.

  1. Draw a dwell zone in the area where customers normally stand during PoS transactions. Refer Drawing Dwell Zone for further instructions.
    Do not include the area where the employee will stand during the transaction.

  2. Give the dwell zone a name and identify it as a CNP customer dwell zone using a keyword, such as “Register 1 Customer”.

  3. Repeat steps 1 and 2 for each Point of Sale device to be configured with the CNP plug-in.

  4. Give each dwell zone a name using the same keyword as in step 2, e.g. “Register 2 Customer”, “Register 3 Customer”, etc.

 

Installing PoS Transaction Plug-In

  1. Refer to your PoS Plug-In for Installation and Configuration.

  2. Make sure the PoS terminals are mapped to the correct video channels.

Installing CNP Plug-In

  1. Launch 3VR System Manager.

  2. In the Configure tab, click the plus sign beside the appliance name.

  3. Right-click the Plug-ins folder and select Add Plug-in.

  4. In the resulting Confirm dialog box, click Install to proceed.

  5. Navigate to the folder containing the plug-in file (this file is in the format *.3pg. Please check the support portal or call 3VR Technical support to confirm that you have the correct version of the plug-in for your software.) and click to highlight the file.

  6. Click OK. The plug-in will now begin installing.

  7. When the plug-in is installed, it will appear below Plug-ins in System Manager.

Binding Cameras to Plug-Ins

  1. Click the plug-in name to view its settings.

  2. On the right side of System Manager, select the Bound Cameras field and click the ... button.

  3. In the Bind Plug-in to Cameras dialog box, click the check box beside each camera that should be bound to the CNP plug-in.

  4. Click OK to return to the Configure panel.

    A pop-up will be displayed notifying you that the 3VR system software must be restarted after making changes. Click OK to close the pop-up message and acknowledge the warning. You will restart software as the last configuration step.

  5. In the Configure tab, select the plug-in name to view its settings.

  6. Click Edit Settings.

  7. In the Search String for POS Customer Dwell Zone, enter the keyword used in Installing Dwell plug-in. For example, if your created customer dwell zones named “Register 1 Customer” and “Register 2 Customer”, you could use the keyword “Customer” here.

Finalize Configuration

Restarting System Software

  1. In the Configure tab, right-click the appliance name and select Restart 3VR Software.

  2. In the pop-up box that appears, click Restart to proceed. Wait 1-2 minutes for the software to restart.

Verifying Successful Configuration

To verify that the CNP plug-in has been correctly configured, generate PoS transactions and examine their details:

  1. Consult the documentation for the PoS transaction plug-in to determine how to generate transaction events.

  2. In 3VR OpCenter, click the Monitor tab to go to the Monitor panel.

  3. Click camera numbers to select the cameras with the CNP plug-in.

  4. Click the arrow below the camera selector to open the event type drop-down menu.

  5. Select [ ]Dwell and the appropriate event type for the transaction plug-in.

  6. With no object currently in the customer dwell zone for a given channel, generate a PoS transaction on that channel. Wait ten seconds.

  7. Click on the PoS event.

  8. Click on the Details tab. The final field should be Suspect and the value should be 100.

  9. Place a large object in the customer zone to represent a customer. A ladder or shopping cart is fine. Make sure that a Dwell event appears for that customer zone.

  10. While the Dwell event is open, generate another PoS transaction event. Wait ten seconds.

  11. Click on the PoS event. Select the Details tab. The Suspect value should be 0.

  12. Repeat the verification process for all cameras bound to the CNP plug-in.