Transaction Events
Monitoring Recent Transaction Events in the Monitor Panel
The OpCenter Monitor panel allows you to view events as they happen. You can specify which cameras to view, and what types of events are displayed.
Use the following steps to view recent events generated by a transaction plugin:
In 3VR OpCenter, click the Monitor tab to go to the Monitor panel.
Click camera numbers to select the cameras associated with the plug-in.
Click the arrow below the camera selector to open the event type drop-down menu.
Select a transaction event type to monitor:
[ ]Transaction
[ ]ATM transaction
Click OK.
The Monitor panel will update to display only transaction events from the selected cameras.
To view an event, click the event card. The event card will turn blue, indicating it is currently selected.
Transaction Event Cards
A transaction event will be generated in OpCenter whenever the VIP Appliance receives a transaction from a transaction source (ATM or teller station) integrated with the appliance.
Transaction event cards contain the details of each transaction (account number, transaction type, amount, etc.) as well as images and video from the camera linked to the transaction source. They appear in the Monitor panel for recent events and in the Search panel for search results. Transaction event cards contain the following information in storyboard view:
Thumbnail image
Camera number and name
Time of event
Event type
Length of the event video clip
Transaction source (ATM or Teller ID and IP address)
Receipt text
Viewing
When a transaction event card is selected, details about the event may be viewed in the event editor, located below the video player.
In addition to the tabs available for all event types, such as Notes and Images, transaction events include the following information in the Details tab of the event editor*:
ATM/Teller ID: The ID of the transaction source
IP Address: The IP address of the transaction source
Type: This will always be “transaction” unless the ATM is configured to send other messages (such as alarms) to the VIP Appliance
Text: The full text of the transaction receipt
Mapped: Yes/No field indicating whether or not the camera was linked to a specific transaction source during configuration.
The information in this section applies to 3VR’s generic transaction plug-ins (such as the ATM Data Capture Plug-in). Custom transaction plug-ins may populate different fields in the Details tab than what is shown here.
Searching for Transaction Events
Use the Search panel to find transaction events generated days, weeks, or months ago.
To go to the Search panel, click the Search tab.
Define the dates, days of the week, and time ranges to search for events.
Under Cameras, select one or more cameras bound to the transaction plug-in.
Under Events, select the transaction event type to search for:
[ ]Transaction
[ ]ATM Transaction
The following options are available when searching for transaction events:
Click ( )All to search for all transactions captured during the specified time range
To restrict the search further, click ( )Specify
To search for transactions generated by a specific transaction source, type the ATM/Teller ID or IP Address in the corresponding boxes.
To search for transactions by the account number, transaction amount, or other properties, type a search string in the Text box. This will search through the entire text of the receipt.
The information in this section applies to 3VR’s generic transaction plug-ins (such as the ATM Data Capture Plug-in) only. Custom transaction plug-ins may show different ( )Specify search options than what is shown here. Click the question mark (?) button to view plug-in specific help text.
When you are finished defining the criteria for the search, click the Search button.
Transaction events matching your criteria will be displayed in the Search panel results screen.
Select an event card to view the video clip and details associated with the event.
Creating Alerts for Transaction Events
In the Alerts panel, you can instruct the 3VR appliance to perform a specified action when video is recorded that matches certain criteria. Use the following steps to set up an alert that will perform an action, such as sending an email, in response to an event generated by a transaction plug-in.
To go to the Alerts panel, click the Alerts tab.
To create a new alert, click New.
In the alert editing screen, define the criteria for the alert:
Type a name for the new alert.
Select a color for the alert. The color will be displayed on event cards that trigger the alert.
Specify the day of the week and hours that the alert should be active.
Under Cameras, select one or more cameras bound to the transaction plug-in.
Check the boxes next to one or more alert Actions to carry out when the alert is triggered.
If desired, type an alert response procedure. This text will be included with the alert and posted on events that trigger the alert.
Under Events, select a transaction event type:
[ ]Transaction
[ ]ATM transaction
The following options are available when alerting for transaction events:Click ( )All to generate an alert for all transactions captured during the specified time range
To generate alert for specific types of transactions, click ( )Specify. The options under ( )Specify are identical to the event selector in the Search panel. Refer to the previous section for more information about creating alerts for specific types of transactions.
When you are finished defining the criteria for the alert, click the Save button.
The alert will be added to the list of alerts displayed in the main view of the Alerts panel. Click the check box next to the alert to enable it.
Transaction Event Reports
Running Transaction Event Reports
The 3VR Report Viewer client application allows you to generate tabular reports based on data captured by the 3VR system. Use the following steps to set up a report for events generated by a transaction plug-in.
From the Report Viewer home screen, click the New button.
Select Event Report from the menu.
Report Viewer will switch to the report editing screen.In the appliance tree in the left hand panel, select an appliance with a transaction plug-in installed on it.
Under Cameras, select one or more cameras bound to the transaction plug-in.
Under Events, select a transaction event type. The following options are available when reporting on transaction events:
Click ( )All to create a report for all transactions.
To restrict the report to specific types of transactions, click ( )Specify. The options under ( )Specify are identical to the event selector in the Search panel. Refer to section 2 for more information about creating reports for specific types of transactions.
The fields under Report Parameters allow you to define the metadata of the report definition, such as its name and scope:
Type a name and description for the report.
Define the Date Range, Time Scope, and Interval.
Select an option for the Group By and Then By drop-down menus to group report results by properties of transaction events.
For example, select Camera from the Group By menu and Lane from the Then By menu to group first by camera, then by the lanes defined for that
camera.When you are finished defining the criteria for the report definition, click the Save Report button.
To run the transaction event report, select the report definition from the list and click Run Report.
Report Viewer will immediately begin generating the report. While the report is processing, it will appear under Pending Reports.
When the report has been processed, it will move to the list of Saved Reports that have been generated from the report definition. Select the report and click View to view the report.