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Getting Started

Installing 3VR OpCenter

3VR OpCenter™ client software allows you to access a 3VR Smart Recorder from any PC on your network that meets the minimum system requirements below.

Minimum System Requirements
Operating SystemWindows XP Professional SP2 or later, Windows Vista
ProcessorIntel and AMD CPUs, 1.1 GHz or higher
DisplayAny display capable of 1024x768 resolution or greater
Memory512 MB RAM or greater
Storage500MB
Network Requirements
BandwidthBroadband connection (384 Kb/s or greater) to 3VR server recommended. Greater bandwidth will result in a better user experience when viewing stored or live video.




  1. Double-click 3VR_Client_Applications-Release 8.1.1.XXXXX.exe to begin the installation process.
  2. When the InstallShield Wizard is ready, click Next > to proceed.
  3. The InstallShield Wizard will display the 3VR Client
    Applications End User License Agreement.
  4. To accept the terms of the agreement, select I accept the terms in the license agreement radio button.
  5. Click Next > to proceed.
  6. To install OpCenter, select Typical and click Next> to proceed.
  7. Click Install to begin the installation.
  8. When installation is complete, click Finish to exit
    the wizard.

Licensing 3VR OpCenter



  1. Contact 3VR Customer Support by email (support@3vr.com) or by phone at (415) 513-4572 to request license keys for the client application that you are installing.
  2. Launch the client application.
  3. A dialog will be displayed prompting you to enter
    the license key.

4. Enter the license key in the text field. If the license
key is correct, the OK button will be enabled.

5. Click OK to enter the license key and proceed to the
application’s login screen.


A license key is required the first time each application is run on a new client PC. License keys change daily, so a key received from technical support will not be valid for subsequent installations performed on a different day.

Contact 3VR Technical Support by email (support@3vr.com) or by phone at (415) 513-4572 and provide your SmartRecorder’s serial number* to obtain a license key for OpCenter that will be valid for the day of the installation.

* Serial numbers are located on the outside of the unit and start with “BM”

OpCenter Basics

Connecting to a 3VR SmartRecorder over a Network

3VR OpCenter™ client software allows you to access a 3VR system from any desktop computer on your network that meets the minimum system requirements.



  1. Open 3VR OpCenter by double-clicking the shortcut on your desktop or selecting 3VR OpCenter from the Windows Start Menu.
  2. At the sign in screen, type in your user name and password.
  3. Select the SmartRecorder you will be logging in to from the Server drop-down menu.

    If your SmartRecorder is not displayed, type the IP address or host name into the Server box.
  4. Select your Connection type.

    If you connect to the 3VR server over a Local Area Network (LAN), select High-speed LAN/WAN.

    If you connect to the 3VR server over a connection with speeds between 384 Kb/s and 5 Mb/s, select Medium-speed DSL/Cable/WAN.

    If you connect to the 3VR server using a low-speed connection below 384 Kb/s, select Low-speed Dialup/DSL/Cable/WAN.

  5. Click the Sign In button.

    If you do not have a user name, or if you have forgotten your password, a user with administrative privileges on the 3VR system can create an account or reset your password for you.

    If you are unsure about which connection speed to select, contact your organization’s IT department.


Managing the OpCenter Server List



  1. Open 3VR OpCenter by double-clicking the shortcut on your desktop or selecting 3VR OpCenter from the Windows Start Menu.


  2. Click the drop-down arrow next to Server and choose Edit Servers.


  3. Click Add to add a new server to the list.

  4. Enter the host name or IP address of the 3VR System.

    The system’s display name will be retrieved the first
    time OpCenter connects.
  5. Click Save.


  6. Repeat steps 3-5 to add additional servers.

  7. When you are finished adding servers, click Close to
    return to the Sign In window.

    The procedure outlined above is used when adding both standalone 3VR SmartRecorders and Enterprise Appliances to the server list.


Resizing and Closing OpCenter

3VR OpCenter™ can be resized in the same way as any other Windows application using the controls in the upper right corner.

     Minimizes OpCenter

      Maximizes OpCenter

      Restores OpCenter

  • Customize the size of your OpCenter window by clicking any edge of the window and dragging until the window has reached the desired size.
  1. Click and drag in a corner of the window and drag to resize the window vertically and horizontally at the same time.



  2. Resizing OpCenter will allow more event cards to be displayed at a time. However, all functionality will remain the same at different window sizes.

   Closes OpCenter and signs the user out of the application.

Monitoring Recent Events

Viewing Events



  1. To view details and the video associated with an event, click on an event card.



    When selected, the event will be highlighted in orange.





  2. The following features are available for some event types:

    • Video clip: video clip associated with the selected event



    • High quality images: for a face event, a set of high quality images generated from the event will be displayed in the Image tab of the Event Detail Viewer




    • Person details: if a face event has been matched to a person in the 3VR system, the person’s details will be displayed in the Person tab of the Event Detail Viewer.




    • Alert details: if an event has triggered an alert, the color representing the alert will be displayed across the top of the event card, and details about the alert will appear in the Alerts tab of the Event Detail Viewer.




    • Note details: if you select an event with a note, the note will be displayed in the Notes tab of the Event Detail Viewer.




Refer Working with Alerts and Working with Notes chapter for more details.






Monitor Panel Overview

The OpCenter Monitor panel allows you to view events as they happen. You can specify which cameras to view, and what types of events are displayed.



  1. To go to the Monitor panel, click the Monitor tab.


  2. The channel selector allows you to select a camera or set of cameras to view.

    Refer selecting channels chapter for information about choosing channels.

  3. Select a recent time frame to search for events.
  4. Click the arrow to open the event type drop-down menu. Click the check box beside an event type to display events of that type.

    Check the With Alerts or With Notes
    boxes to display only events that have triggered an alert or have notes.
  5. The Monitor panel will update to display event cards matching the specified criteria.

  6. Click a size icon to change the size of event cards and the number of event cards displayed.

  7. The check box in the Event Detail Viewer controls whether video will automatically play when an event card is selected. By default this
    box is checked.

  8. Video from the event is played back in the upper half of the Event Detail Viewer.

  9. Click the tabs in the lower half of the Event Detail Viewer to see images, notes, cases, and other information associated with the event.




Event Types and Filters

The 3VR System generates several types of events. Event types such as license plate events appear in the monitor panel if they have been installed as a plug-in on the system.

Face events will not appear unless they have been configured on the camera of interest.



A. Motion events are created when the system detects movement in the camera’s field of view.









B. Face events indicate that the system detected a person during a motion event. Face events display the best views of a person’s face.


The Alerts and Notes event filters can be used in combination with event types to restrict the set of events to those that have triggered alerts or have notes attached:

C. Alert events are motion or face events that meet user-defined criteria for an alert, such as a targeted face or motion occurring during a specified time range.




D. Note events are events to which a user has attached a note.


Motion Events

In the Monitor panel, a motion event card is displayed when the system detects movement in the camera’s field of view.

Motion event cards feature:

a. Images: each motion event card displays up to three still frames from the event.

  • Early frame: a frame near the beginning of the motion event
  • Middle frame: a frame from the middle of the motion event
  • Late frame: a frame near the end of the motion event

b. Camera number and name: the number and name of the camera that captured the motion event.

c. Event start time: the time that motion was first detected by the camera.

d. Event duration: the length of time continuous motion was detected.

Quickly search for related motion events by right-clicking on a motion event card and selecting Search for Channel or Search for Time.

Face Events

In the Monitor panel, a face event card is displayed when the system finds a face in the video stream.

All face event cards feature the following elements:

  1. Face image: the best image of the individual’s face.
  2. Camera: the number and name of the camera which captured the event.
  3. Event time: the time the face was detected.
  4. Face event type: there are three types of face event cards: Indexed, Matched, and New.
    • Indexed face events can be used to search for similar faces or create a person profile
    • Matched face events have been manually matched to a known person already in the system
    • New face events have been used to create a new person profile


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