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AFTER activation, you can reach Identiv Direct Technical Support at +1 (877) 447-7249 or email inquiries to: mailto:support@identiv.com
Version | REV A |
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Date | 06-24-2024 |
Part Number | FR-EM-40-100 |
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Consumer Information
a) This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of Inside this equipment, there is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
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g) Should you experience trouble with this equipment, please contact Identiv,1900-B Carnegie Ave., Santa Ana, CA 92705 USA, +1 888.809.8880 for repair or warranty information. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
h) Please follow instructions for repairing if any (e.g., battery replacement section); otherwise, do not alternate or repair any parts of the device except specified.i) Connection to party line service is subject to state tariffs. Contact the state Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this FR-50-21-50-AD2M and FR-50-21-125-AD2M does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
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According to telephone company reports, AC electrical surges, typically resulting from lightning strikes, are very destructive to telephone equipment connected to AC power sources. To minimize damage from these types of surges, a surge arrestor is recommended. |
Applicable for Coin or Pay Phone Only
To comply with state tariffs, the telephone company must be given notification prior to connection for customer-owned coin or credit card phones. In some states, the state public utility commission, public service commission, or corporation commission must give prior approval of connection.
Section 1: What is in the Box
Enterphone 19
Item | Part # | Quantity |
|---|---|---|
Enterphone Unit | FR-50-21-125-AD2M | 1 |
POTS Surge Protector | 115243R3R | 1 |
¼"–20 × 2" stainless steel self-tapping screw, Phillips head | 115280R3R | 4 |
Dry Wall Anchor | 115281R3R | 2 |
Power Supply | 115242R3R | 1 |
Power Supply Barrel Connector | FR-221-2012 | 1 |
Installation Guide | FR-EM-40-100 | 1 |
Enterphone |
19 Configuration Sheet | FR-CS-40-19 | 1 |
Keys | FR-368-2337 | 2 |
Enterphone IQ
Item | Part # | Quantity |
|---|---|---|
Enterphone Unit | FR-50-21-50-AD2M | 1 |
POTS Surge Protector | 115243R3R | 1 |
¼"–20 × 2" stainless steel self-tapping screw, Phillips head | 115280R3R | 4 |
Dry Wall Anchor | 115281R3R | 2 |
Power Supply | 115242R3R | 1 |
Power Supply Barrel Connector | FR-221-2012 | 1 |
Installation Guide | FR-EM-40-100 | 1 |
Enterphone |
IQ Configuration Sheet | FR-CS-40-IQ | 1 |
Keys | FR-368-2337 | 2 |
Section 2: Accessories and Modifications
All panels have been factory tested before shipping to ensure all functions are operating correctly and the panel is ready for proper installation and activation. Please see the notes below regarding any modifications to panels.
Additional hardware options and technical upgrades that are purchased from your Identiv selling agent or from Identiv directly must be installed by a technician who has been approved for installation by Identiv. CONTACT YOUR IDENTIV SALES REP FOR RECOMMENDATIONS OF APPROVED INSTALLERS.
Please consult with your dealer or Identiv Sales Rep for available accessories and optional hardware if the panel you have purchased does not meet your physical or technical requirements. Any third-party, undocumented, or unauthorized physical modifications, additions, or alterations to panels will immediately void the manufacturer's warranty.
Any alteration, addition, or modification of the internal components of panels may cause damage to these components and interfere with normal operation and will immediately void the manufacturer's warranty.
All internal components that require replacement must be replaced with Identiv factory-approved parts and components and must be replaced by a technician approved by Identiv. Failure to follow this procedure will immediately void the manufacturer’s warranty.
Section 3: Physical Access
Physical access to your new panel is secured through the keyed lock mechanism located either at the top front (EnterphoneTM Enterphone 19), or side front (EnterphoneTM Enterphone iQ).
To ensure proper operation of the locking mechanism, ensure that the lock strike remains perpendicular to the leading edge of the panel when the unit is open and showing the strike. If the lock strike is not in the correct position the mechanism may not effectively lock the panel.
It is strongly recommended that keys be copied after purchase and placed in a documented and secured location to allow access to the panel as needed. Loss of keys will require physical removal and replacement of the lock at the expense of the customer. Lock replacement or modification must be completed by a technician approved by Identiv. Any uncertified or third-party modification of the lock mechanism will immediately void the manufacturer's warranty.
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For privacy and security, Identiv does NOT retain documented copies of keys for panels. |
Section 4: Installing your Enterphone
Before you begin
Check that your Enterphone product includes the following mounting hardware:
Item | Quantity |
|---|---|
¼"–20 × 2" stainless steel self-tapping screw, Phillips head | 4 |
Drywall anchor | 2 |
Identify the appropriate mounting diagram for your Enterphone product below.
Enterphone iQ |
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Enterphone 19 |
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Choosing an appropriate install location
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Check and follow all building codes, regulations and requirements prior to installation, including requirements specific to access for persons with disabilities. Correct installation of your Identiv EnterphoneTM panels, and access control equipment is a regulatory requirement. |
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If your installation site does not permit at least two screws to be anchored in wall studs, please contact your Identiv sales rep to discuss alternative solutions.
Protecting your Enterphone product
DO NOT install panels in locations that are subject to constant or prolonged direct sunlight without the appropriate protection or covering hardware.
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Contact your Identiv sales rep to discuss protective equipment for your product. |
Mounting your Enterphone
Two people are required to safely mount the Enterphone product.
Prepare to install your product
Use the correct mounting diagram to measure the mounting hole locations.
For screws into wall studs, drill a pilot hole 2″ 2 inches deep using a 7/32″ drill bit.
For screws using drywall anchors, drill a pilot hole 2 inches deep using a 7/32″ drill bit.
Your Enterphone product has three cut-outs on the back for cable routing. Identify which cut-out or cut-outs you will use, and make any necessary cut-outs in the wall.
Route the external cables
Your Enterphone product requires the following external connections:
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Route these cables to the product installation site and through the cut-outs in the wall. Allow enough slack to connect the cables to your product. Do not connect the power supply to mains power yet.
Connect the cables to the product
Refer to Figure 1 (Enterphone iQ) or Figure 2 (Enterphone 19) for connection locations.
Connect the Ethernet cable to the product’s network connector located on the motherboard at “A. Ethernet”
Connect the relay power for the door release to the relay outputs at “C. Relay Connections”“TB1”. See Figure 53 for the door release connector pinout.
Connect an RJ11 phone line cableto the phone line in socket on the surge protector at “D. RJ11 ”
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DO NOT connect the product to power or power up the product yet. |
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Mount the product
Enterphone iQ
Screw the supplied screws into the pilot holes or wall anchors, leaving a small amount of the shaft protruding.
Hang the Enterphone iQ unit on the screws. Check that it is seated securely.
Screw down all four screws.
Enterphone 19
Secure the unit to the wall using the supplied screws. If some screws are using wall anchors, secure the screws to the wall studs first.
Ground Connection
All Enterphone models have an earth-ground connection which must be permanently connected to the building earth by a skilled person. Refer to “E. Protective Earth” in Fig 1 and Fig 2 to make the connections.
Section 5: Powering Up Your Panel
All panels are powered by one 5A 12VDC power supply. These power supplies must be connected to standard main power outlets. Always ensure that power connections and inputs are secure BEFORE activating the panel and that they have been installed by an Identiv-approved technician. External power input needs to be connected at the power strip “B. 12VDC” as per the marked polarity in the above Figures 1 and 2.
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The cables used to connect power to Enterphone panels must meet the following requirements:
Length | Minimum Gauge |
|---|---|
up to 15' | 18 AWG |
15' to 30' | 16 AWG |
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For Installers, “After installing the Enterphone and connecting power, attach a label to the power cable indicating the max voltage and current (12VDC and 5A)”. |
Section 6: Virtual Access and Programming
Tenant and access updating of the panel is accomplished through the Identiv Web Graphical User Interface (GUI). The Web Administration and login page for this GUI are accessible via any standard web browser, provided that the PC is on the same Local Area Network as the panel. The default IP address for each panel is 192.168.123.101.
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Please refer to the EnterphoneTM Software Administration Primis Solution Guide for additional information concerning the configuration and management of your panel. |
The default login information for the Web Application is as follows (both are case-sensitive):
USERNAME: freedom enterphone
PASSWORD: viscount identiv
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These must be changed from the defaults during the software configuration process. |
Appendix: Technical Details
Table 1: Technical Specifications
| Screen Size (inches) | Overall Dimensions (inches) | Weight | Operating Temperature | Power Requirements | Touch Function Capabilities |
EnterphoneTM 19 | 19 in | 20.87 x 16.47 x 4.0 | 21 lbs | 0o – 49o C | 12v DC, 60 VA min | YES |
EnterphoneTM iQ | 10 in | 16.5 x 12.5 x 3.4 | 16 lbs | 0o – 49o C | 12v DC, 60 VA min | NO |
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Figure 3:
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Terminal Block 1
Connections for Terminal Block 1 (TB1)
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PIN | CONNECTOR | INPUT / OUTPUT / DESTINATION |
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1 |
Door Trip 1
DT 2
Door Trip 2
GND
Door Trip 1 Ground
EB 1
Exit Button 1
EB 2
Exit Button 2
GND
Door Trip 2 Ground
GPO 1
General Purpose Output 1 – IDENTIV INTERNAL USE ONLY
GPO 2
General Purpose Output 2 – IDENTIV INTERNAL USE ONLY
LOCK
Postal Lock
GND
Postal Lock Ground
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Figure 4: Door Strike Relay Connector (Connector F)
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CONNECTOR
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INPUT / OUTPUT / DESTINATION
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+12 V
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12 V DC From Power Supply
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GND
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Ground Input from Power Supply
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NC 1
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Relay 1 – Normally Closed
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COM
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Common
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NO 1
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Relay 1 Normally Open
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NC 2
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Relay 2 Normally Closed
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COM
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Common
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NO 2
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Relay 2 Normally Open
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Figure 5: Connector G
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CONNECTOR
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INPUT / OUTPUT / DESTINATION
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SPK +
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Positive output to speaker
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SPK -
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Negative output to speaker
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AIN 2
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Audio input from Processor
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GND
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Ground input from Processor
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MIC
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Positive input from microphone
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GND
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Negative input from microphone
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Figure 6: Connector L – Keypad Connection - 19, iQ only
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CONNECTOR
INPUT / OUTPUT / DESTINATION
GND
BLUE WIRE TO PIN 1 – Right to Left on KEYPAD, Right to Left on DIALER BOARD.
COL 2
Number Inputs Column 2
ROW 1
Number Inputs Row 1
COL 1
Number Inputs Column 1
ROW 4
Number Inputs Row 4
COL 3
Number Inputs Column 3
ROW 3
Number Inputs Row 3
ROW 2
16 VAC POWER | 16V AC Power Supply (Not Used) | |
2 | 16 VAC POWER | 16V AC Power Supply (Not Used) |
3 | +12 V BAT | 12V DC From Power Supply (Factory Wired) |
4 | +12 V BAT | 12V DC From Power Supply (Factory Wired) |
5 | NO | Relay 1 Normally Open |
6 | COM | Relay 1 Common |
7 | NC | Relay 1 Normally Closed |
8 | NO | Relay 2 Normally Open |
9 | COM | Relay 2 Common |
10 | NC | Relay 2 Normally Closed |
11 | D1 | Door Trip D1 N/O to Door Trip Ground (To Door Switch Monitor For Relay 1 Relock on Door Open) |
12 | D2 | Door Trip D2 N/O to Door Trip Ground (To Door Switch Monitor For Relay 2 Relock on Door Open) |
13 | GND | Door Trip Ground to Door Trip D1 and D2 (To Door Switch Monitor For Relock on Door Open) |
14 | B1 | Exit Button B1 N/O to Exit Button Ground (To Exit Button for Relay 1 Remote Unlock) |
15 | B2 | Exit Button B2 N/O to Exit Button Ground (To Exit Button for Relay 2 Remote Unlock) |
16 | GND | Exit Button Ground to B1 and B2 (To Exit Buttons for Remote Unlock) |
17 | Not Used | |
18 | GND | RS-232 Communications Ground to CPU (Factory Wired) |
19 | TX | RS-232 TX Communications to CPU (Factory Wired) |
20 | RX | RS-232 RX Communications to CPU (Factory Wired) |
21 | NO | Postal Lock Switch Normally Open to Control Relay 1 Unlock (Postal Lock Sold Separately) |
22 | GND | Postal Lock Switch Ground to Control Relay 1 Unlock (Postal Lock Sold Separately) |
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