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Instructions

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1. Log into UPS using campusship.ups.com.

   1. Group ID: 3VR_RMA

   2. Password: 3VRsecurity

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2. Using the task bar on the left, select “Create a Return”.

3. “Where is this return shipping coming from?” either select the drop-down and look for the address the tech gave you or you can create a new one by selecting “Enter New Address.

   1. When selecting “Enter New Address” make sure you use tech support’s phone and email in the lines provided for this.

4. “Where is this return shipment going to?” leave it at the default address. This should be going to 326 Charcot Ave San Jose, CA 951311104.
   For 3000 and 4000 units and componentsSelect “Edit” and change the address to Embedtek-New, next to the Return to Address select the “Edit” and change the address to Embedtek – New for 3000 and 4000 units and components.

5. Choose “Packaging Type” and select “Other”

   1. You must put a weight here. Use the following:

      1. 5000, 5500, and P-Series – 40 lbs

      2. 3000, 4000, and S Series 2 – 30 lbs

      3. 1000, 2000, and 2100 – 20 lbs

6. The “Package Declared Value” must be blank.

7. Enter a brief description of the issue with the unit. (i.e. Degraded HDD, Failed Stretch Card, Will not boot up, etc) in “Merchandise Description” field.

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8. The “Service” drop-down must be UPS Ground Service.

9. The “Label Deliver Method” drop-down selection must be Electronic Return Label.

10. Continue to have Charge to Department field as Technical Support.

11. Enter the RMA number.

12. Business Purpose should be the same as Merchandise Description.

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13. The “Payment Method” drop-down selection must be V45450-3VR SECURITY INC

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14. Click Next.

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2. The “Send Electronic Return Label (ERL) to:” must have support@3vr.com as mail id.
   The ERL memo should have the case and RMA number as well as your initials so we know who’s label this belongs to.

3. Put a check mark in the “Notify me if there is a problem delivering the Electronic Return Label.

4. Enter your email address and click “Next”

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5. Review the shipment information and then hit “Ship Now”.

6. An email with the subject line UPS Label Deliver (Tracking Number) will be sent to the support folder.

7. Right click on Retrieve Your Shipment Label and Copy Hyperlink.

8. Send an email to the tech with the case and RMA number as well as pasting this link for the tech to download the return label.

9. Copy that email to the case’s LCA.

10. Close case.