PrerequisitesPrerequisite
Check the Appliance series and model number against part number legend to make sure that appliance comes with RAID. Some 3VR models are Non-RAID. If you do not you will waste a lot time trying to access a RAID system on a Non-RAID appliance.
Sometimes, you may waste a lot time trying to access a RAID system on a Non-RAID appliance
Tap the Delete key until the BIOS splash screen appears as pictured below.
Hold the CTRL key down and continuously tap the I key until the RAID BIOS interface appears, a blue, white, and black interface.
Have the client shut down the appliance and disconnect the power cord.
Suggest the user to reseat the failed hard disk if it has a Hard Disk Drive accessible carriage.
In E-Series, open the Appliance and disconnect the data cable and reconnect it to the drive. Sometimes this will allow you to rebuild that disk when the system is turned back on or it may just be fine if it was a connection error to the disk.
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When a support call arrives for a Storage Failure Raid and troubleshoot this, when going into the RAID BIOS and you have the technician delete the volume, have them double check the status of the drives before creating a new volume. We want to make sure those drives have been reset to non-raided drives. If under the status column that drive indicates “Smart Storage”, that means the drive is degraded and an IW component RMA is needed for that drive. Let the technical team know the system will be down until the new drive is received. |