Page Comparison

Symptoms

• Missing feeds (showing the "VIDEO UNAVAILABLE" "NO VIDEO SIGNAL DETECTED" or "LOADING" messages) corresponding to one or two ports on the encoder card may indicate that the cameras or dongles may have problems

• 4, 8, and 16 missing feeds may indicate a bad port or ports on the video card, or a bad dongle

• The video will shake or wobble on occasion, creating spurious motion events that are usually short (0.5 - 2 sec in length)

• Video quality is lower than expected, blurry, discolored, or otherwise distorted Channel(s) are missing events (Refer step 5.5 in rule out a setting issue)

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1. Reboot the 3VR.

   1. Remote users: Right-click on the system in the System Manager Manage Servers tab and select Restart Server.

   2. Local users: Press the power button once to shut down the system. Unplug and wait 1 minute, then press the power button again to boot up the SmartRecorder.

2. Rule out a camera issue.

   1. Plug the cameras into known good feeds or into a test monitor to verify that they are actually sending video.

3. Rule out a dongle issue.

   1. Plug a known good camera into the dongle of a camera that is having issues, and verify that the video still appears.

   2. Swap the problematic dongle with another dongle and check to see whether this resolves the issue.

   3. Verify that the dongles are being used correctly:

      • P-Series: user is not trying to use the 17th dongle
        About 300 of the P-Series units have shipped with video cables that have a 17th BNC connector. This 17th BNC connector could potentially be used as an alternate SpotMonitor output but right now that is not supported. The customer should ignore connector 17 and put the 17th camera channel on the first connector of the second video cable.

      • P-Series: user is not accidentally swapping the 6th and 9th dongle

      • P-Series: user is not accidentally plugging dongles into audio ports or DVI output port

      • 1000, 3000, 4000, 5000-Series systems, and P and S-Series systems with Stretch 7 cards: Make sure the video dongle is not plugged in upside-down. The can be inserted upside-down fairly easily. 

4. Verify that correct dongle types are in use: 16, 8, or 4-channel depending on system type. See solution 4210 to check dongle types based on model