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The Figure below summarizes to list the labor hours spent against queue counts by date, customers serviced, average arrivals, average arrival and service count, queue events against teller events.
Configuring Premium Queue Analytics
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- Click Configuration and select Analytic Sensor Configuration tab→Premium Queue Analytics→ tab→Premium Queue Analytics→ Add button.
Select Store Name and Channel Name.
Select Extended Channel drop-down when the main Channel Name has any extended queue channel.
Select Enabled checkbox and click Add as shown below.
Note The system validates if same combination of store and channel name configuration already exist to avoid duplication.
Info title Important After clean installation, configure Queue in VMS and ensure VMS receives events from the 3VR People Counter. Pause couple of hours to sync the Dashboard data and then configure Premium Queue Analytics.
A confirmation dialog shows the record successfully saved for premium queue analytics.
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To Disable a store, channel or extended channel in Premium Queue:
- Select Enabled radio button then check Enabled check-box Store name in the row grid ROW and click Edit.
- The Premium Queue Analytics-Update dialog window appears.
Deselect Enabled check-box and click Save.
Note The update dialog window allows the user only to edit the Enabled check-box and does not allow to edit the store name, channel name, and extended channel. If wrongly configured, the user can only deselect Enabled and then save.
- The disabled record appears as shown below.
When the store is disabled the future data of the store and their graph does not display. But, this is not applicable for "Abandonment by Hour" and "Express Line People Counting by Date" graph. The user can view the previous or old data by selecting the specific date and time in the chart as shown below.
To enable any existing store or channel:
- Select Disabled radio button then check Disabled check-box Store name in the row grid ROW and click Edit.
The Premium Queue Analytics - Update window displays.
- Check Enabled in Premium Queue Analytics - Update dialog window and click Save.
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The Queue Count by Date chart in the Figure below displays how many customers have entered the queue line by date stamp. The queue count is configured to view numbers across stores.
Customers Serviced by Date
The customers serviced by date chart displays the number of customers considered to be serviced. The chart in Figure below is generated by an algorithm that determine the number of customers to be serviced based on the customers leaving the queue and leaving the dwell zones around the service stations.
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Arrivals
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by Hour
The Average Arrivals per minute by Hour chart in Figure below displays the average number of customers entering the queue by minute.
Average Wait and Service Time by Hour
The Average Wait and Service time is the amount of time a customer spends in queue as shown in Figure below. The wait time is calculated by the amount of time a person is tracked within the queue area.
Average Arrival and Service Counts by Hour
The Average Arrival and Service time is the amount of time a customer spends in queue as shown in Figure below. The arrival time is calculated by the amount of time a person is tracked within the queue area.
Queue Events VS Teller Events (% Inaccuracy)
The Queue Events versus Teller Events chart in Figure below displays the calculated percentage inaccuracy of queue events against teller events. If a queue event is generated without a teller event, it is considered an error or vice versa.
Abandonment by Hour
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